Returns Policy

We want you to be fully satisfied with your purchase. If something is not right, you can return your item within 14 days from receiving your order.

1. Eligibility for Returns

To qualify:

  • The item must be unused

  • Must be in original packaging

  • Must not be damaged

  • Proof of purchase is required

Items that cannot be returned:

  • Used or damaged products

  • Items without original packaging

  • Custom-made or personalised items

2. How to Start a Return

Email: info@tablevia.com
Provide:

  • Order number

  • Reason for return

  • Photos if item is damaged

We will provide the return address and instructions.

3. Return Shipping

  • Customer covers return shipping costs unless the product is damaged or defective

  • We recommend tracked shipping

4. Refunds

Once the returned item is received and inspected:

  • Refund is issued to the original payment method

  • Processing time: 3–10 business days

  • Shipping fees are non-refundable (unless item is defective)

Refunds are handled through Stripe for maximum security.

5. Damaged or Faulty Items

If your product arrived damaged:

  • Contact us within 48 hours

  • Attach photos

  • We will offer a replacement or a full refund

6. Exchanges

We currently do not offer direct exchanges.
Simply return the item and place a new order.