Delivery & Shipping

When will my order arrive?

Estimated Delivery Times

Delivery times may vary depending on the destination, courier availability and seasonal demand.

  • United Kingdom: 5–7 working days
  • European Union: 5–10 working days, depending on location and courier availability
  • International: Delivery times vary depending on the destination

Please note that delivery times are estimates and may be extended during holidays, peak periods or unexpected courier delays.

Do you ship internationally?

Yes, we ship to the EU and worldwide. Delivery times and shipping fees depend on the destination country.

How much does delivery cost?

Shipping Costs

Shipping fees are calculated based on the delivery destination:

  • United Kingdom: £7
  • European Union: €25
  • Worldwide: €35

Remote regions may incur additional courier charges. If any additional costs apply, we will contact you before processing your order.

How can I track my order?

Once your order is dispatched, you will receive a confirmation email.If tracking is available, the tracking number will be included.

Do I need to be home for delivery?

Some couriers may require a signature upon delivery.If you're not available, they may attempt redelivery or leave instructions for collection.

What should I do if my order has not arrived yet?

If your delivery window has passed, please contact us at info@tablevia.com, and we will be happy to assist.

Returns & Refunds

How long do I have to return an item?
You may return most items within 14 days of delivery.
What are the return conditions?
tems must be:unusedin original packagingin the same condition as receivedaccompanied by proof of purchase
Who pays for return shipping?
Return shipping is covered by the customer, unless the item was faulty or incorrect.
How long do refunds take?
Refunds are processed within 14 working days after the returned item is inspected.Funds will be returned to your original payment method.
Which items cannot be returned?
Items returned after 14 daysItems that show signs of use or damageItems missing original packaging or components
What if my item is faulty or incorrect?
Contact us at info@tablevia.comwith your order number and photos.We will arrange a refund or replacement and cover original shipping costs.

Payments

What currencies do you accept?

All payments on TableVia are processed in Euro (EUR).

What payment methods are accepted?

Accepted Payment Methods

We accept the following secure payment methods:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay / Google Pay (where supported)

All payments are securely processed by an authorised payment service provider. Your payment information is protected through encrypted and secure transaction processing.

Is my payment information secure?

Yes. All transactions are encrypted and processed by an authorised payment service provider. TableVia does not store or access your card details.

My payment failed what can I do?

Payment Troubleshooting

If your payment was unsuccessful, please check the following:

  • Your card number and expiry date.
  • Your available balance or payment limit.
  • Whether your bank requires 3D Secure verification.

If the issue continues, please contact us at info@tablevia.com.

Will I receive a confirmation after payment?

Yes, you will receive an email confirming your order and payment immediately after checkout.

Orders

Can I modify or cancel my order?

If your order has not yet been dispatched, contact us as soon as possible at info@tablevia.com.

Can items arrive in separate packages?

Yes. Some products may ship separately depending on availability and warehouse routing.

I entered the wrong address what should I do?

Contact us immediately.If the order not shipped yet, we can update the address.

Products & Stock

Are all items in stock?

Most products listed on the website are in stock.If an item becomes unavailable, we will notify you before dispatch.

Are the product photos accurate?

Yes, all photos reflect actual products. Slight color differences may occur due to lighting and display settings.

Contact & Support

How can I contact customer support?

Contact Us

You can reach our support team anytime using the contact details below.
We are happy to assist you with your questions, orders, and requests.

Email
info@tablevia.com

Address
Am Pfälzer Ufer 4
06108 Halle (Saale), Germany

Phone
+49 163 6097578

We aim to reply within 24 hours during our business days
(Monday – Friday).