Delivery Information

We deliver orders throughout the European Union and the United Kingdom. Our goal is to process and dispatch every order as quickly and reliably as possible.

Delivery times shown below are estimates and may vary during public holidays, peak shopping periods or due to courier-related delays.

1. Order Processing Time

Orders are typically processed within 1–2 business days. Once your order has been dispatched, you will receive a shipping confirmation email.

2. Estimated Delivery Times

European Union 3–8 business days
United Kingdom 2–5 business days

Please note that delivery times are estimates and are not guaranteed.

3. Delivery Costs

Shipping costs are calculated during checkout and depend on:

  • Delivery destination
  • Package dimensions
  • Item weight

4. Order Tracking

Where available, a tracking number and tracking link will be provided after your order has been dispatched.

5. Customs & VAT

European Union No additional VAT charges upon delivery.
United Kingdom VAT is applied during checkout where applicable.

6. Failed Delivery

A parcel may be returned to us if:

  • The delivery address is incorrect or incomplete.
  • The parcel is not collected within the courier's holding period.

If a parcel is returned, additional shipping charges may apply for re-dispatch.

7. Lost or Missing Parcels

If your order has not arrived within the expected delivery period, please contact us. We will investigate the shipment with the courier. If the parcel is confirmed as lost, a replacement or refund will be arranged in accordance with our policies.

8. Contact for Delivery Issues