Refund & Returns Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may request a return within 14 days of receiving your items, subject to the conditions below.

Our return process is designed to be simple and transparent. If you have any questions before returning an item, our support team is happy to assist you.

1. Eligibility for Returns

To be eligible for a return, your item must meet all of the following conditions:

  • Unused and in its original condition.
  • Returned in the original packaging.
  • Free from damage caused after delivery.
  • Accompanied by proof of purchase.

The following items cannot be returned:

  • Used or damaged products.
  • Items returned without their original packaging.
  • Custom-made or personalised products.

2. How to Start a Return

Please contact our customer support before returning any item.

Email: info@tablevia.com

Please include:

  • Your order number.
  • The reason for the return.
  • Photos if the item is damaged or defective.

We will provide the appropriate return address and return instructions.

3. Return Shipping

  • Return shipping costs are the customer’s responsibility unless the item is faulty or damaged upon arrival.
  • We recommend using a tracked shipping service for all returns.

4. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

  • Approved refunds are issued to the original payment method.
  • Refund processing usually takes 3–10 business days.
  • Original shipping charges are non-refundable unless the product was defective or incorrect.
  • Refunds are processed through the original authorised payment service provider for security.

5. Damaged or Faulty Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include photographs showing the damage. After review, we will arrange either:

  • A replacement item, or
  • A full refund.

6. Exchanges

We currently do not offer direct product exchanges. If you require a different item, please return the original product in accordance with this policy and place a new order through our website.